This is Masscastapp.com’s Standard Return Policies applicable only to products purchased by you directly from the masscastapp.com website.
- All product returns require approval from our customer service team within 30 days of receipt of product.
- Upon receipt of returned product masscastapp.com will refund the purchase amount.
- Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from Masscastapp.com
- Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
- Items that are damaged/defective upon arrival:
- If you believe you have received a defective or incorrect merchandise (style or color), you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
- We DO NOT replace with a different product than what was originally ordered.
- If you would like exchange the product due to defects, the defected item must be returned to Mass Cast HQ
- Upon Arrival, We will exchange the product and credit you for any shipping fees incurred to send it back as we do not know what you will be sending the defected item in.
- Return Address: 751 Estates Blvd, Mercercville, NJ, 08619 Apt. 303
- If you would like to receive a new item, but keep the defected item, we will credit you for the item defected so you can purchase another one.
- If you would like to exchange/return a product on BOGO, you will be subject to the shipping fees required to send the items back to us.
- If you would like a refund on the product(s) rather than exchange, you will receive a refund for the only the product cost. Shipping fees are something we both pay for, so that is something we both unfortunately have to take the loss on.
The information contained in this website is for general information purposes only. The information is provided by Mass Cast and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Mass Cast. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Mass Cast takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.